In today's Straits Times, someone wrote in to the ST Forum (online version) to complain about Starhub.
"I attempted seven calls to StarHub's 1633 technical hotline on Sept 3 from 11.45am to 2pm.
During each try, I was put on hold for more than 25 minutes and ultimately none of the calls got attended to.
This is the not the first time I have encountered this situation. I have given feedback to StarHub on several occasions about it .There has not only been no improvement, but the service has also worsened."
Nicholas Kea Fong
Hmm. Seven calls, 25 minutes each. That's a total of 175 minutes, which is almost 3 hours. But the writer claimed to have attempted from 11.45am to 2pm, which is only 2 hours 15 minutes?
Unless, of course, he meant that 2pm was his last attempt. But that doesn't seem like the usual way to put your point across.
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